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A comprehensive realtime services portal designed to let users request various services, track their requests, and manage their profiles. The platform includes features such as service browsing, request submission, status tracking, and user account management. Built with a focus on usability and efficiency, it aims to streamline the service request process for both users and administrators, and in the same time the application let users to deal with documents sending them among sections in a smooth way, track the process as a map, track their status.
- Designing a flexible services catalog that allows administrators to define, organize, and maintain a wide range of services.
- Enabling users to submit service requests through clear, guided processes without confusion or unnecessary complexity.
- Providing real-time tracking of request statuses so users can monitor progress from submission to completion.
- Designing an intuitive dashboard that gives managers real-time insights into how many requests are in progress, completed, or pending.
- Ensuring secure, role-based access control to protect sensitive data and restrict actions based on user permissions.
- Enabling smooth collaboration through comments, file attachments, and activity logs linked directly to tasks and projects.
- Implementing role-based access control to ensure secure and structured project management for administrators, managers, and team members.
- Building a scalable architecture capable of supporting future workflow enhancements and service expansion.
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- Laravel was used to manage backend logic, authentication, service definitions, request workflows, and document handling.
- Vue.js powered the frontend, delivering a responsive and intuitive interface for browsing services, submitting requests, and tracking progress.
- A structured request lifecycle was implemented, allowing administrators to review submissions, update statuses, and manage approvals efficiently.
- The document tracking module was designed to ensure traceability, enabling documents to be linked to specific services and sections.
- An administrative dashboard provides full visibility over services, user requests, and associated documents.
- An admin and management interface was developed to oversee users, projects, roles, and system configurations.
- UX flows were carefully crafted to minimize friction, ensuring users can easily submit requests and stay informed throughout the process.
The Services Portal successfully streamlined the service request process, enhancing user satisfaction and administrative efficiency.
Request card
Users management
